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FAQ

Q1: How long will it take to receive my order?
A: The estimated delivery time for pre-order items is within 12-24 workingdays. Please note that this timeframe includes processing, manufacturing (ifapplicable), and shipping. Delivery times for in-stock items may vary. For morespecific information, please refer to our Delivery Policy.

Q2: What is the minimum order amount for free local shippingin Hong Kong?
A: We offer free local shipping within Hong Kong on orders over HKD 899. Ifyour order total exceeds this amount, you will qualify for complimentaryshipping. For orders below this threshold, a shipping fee will apply.

Q3: Do you offer worldwide shipping?
A: Yes, we offer worldwide shipping. For international shipping options andrates, please contact us via Instagram Direct Message (IG) or WhatsApp. Provideus with your shipping address and desired items, and our customer service teamwill assist you in determining the shipping cost and available shipping methodsfor your location.

Q4: Can I return an item if it is defective?
A: Yes, if you receive a defective item, you can request an exchange within 12days of receiving the item. Please ensure that the item and packaging are inthe same condition as when you received them. For more information, pleaserefer to our Return Policy.

Q5: Are sale items eligible for returns or exchanges?
A: No, sale items are final sale and cannot be returned, exchanged, orrefunded. We recommend carefully reviewing your purchase before completing thetransaction.

Q6: How do I initiate a return?
A: To initiate a return, please contact our customer service team within 12days of the shipping date. They will provide you with further instructions,including the return address. Please ensure that the item is securely packedand consider using a trackable shipping method. For more details, please followthe steps outlined in our Return Policy.

Q7: How can I contact customer service for furtherassistance?
A: You can reach our customer service team through WhatsApp, it's +852 6434 9016.

These are just a few of the commonly asked questions. If youhave any additional inquiries or need further assistance, please don't hesitateto contact our customer service team. We are here to help!